Privacy Policy

Welcome, and thank you for your interest in Bookibo — SaaS platform developed and owned by Digital Bay SIA (“Bookibo”, “we,” or “us”), our website at https://www.bookibo.com (the “Site”), and all related websites and services provided by us on which a link to this Privacy Policy is displayed. This also includes all other communications with individuals through written or oral means, such as email or phone (collectively, together with the Site, our “Service”).

This Privacy Policy (“Policy”) describes:

The information that we gather on or through the Service
How we use and disclose such information
The steps we take to protect such information

If you are a California resident, please review the section of this Privacy Policy specifically for California residents.

This Policy is incorporated into, and is subject to, the Bookibo Terms of Service. Capitalized terms used but not defined in this Policy have the meaning given to them in the Bookibo Terms of Service.

1. Definitions

“Client” – A customer of Bookibo.
“Client Data” – Personal data, reports, addresses, and other electronic files stored by a User within the Service.
“Personal Data” – Any information relating to an identified or identifiable natural person.
“Public Area” – The area of the Site that can be accessed by both Users and Visitors without logging in.
“Restricted Area” – The area of the Site that can be accessed only by Users, requiring login.
“User” – An employee, representative, or customer of a Client who primarily accesses the Restricted Area of the Site.
“Visitor” – An individual other than a User, who accesses the Public Area but does not have login credentials.

2. Roles and Responsibilities

Bookibo is the controller of your Personal Data, unless otherwise stated in this Privacy Policy.

However, this Privacy Policy does not apply when we process Personal Data as a processor (or service provider) on behalf of our Clients. This includes when our Clients use Bookibo’s cloud services to manage their own customers’ data. In such cases:

Bookibo does not own, control, or direct the use of Client Data.
The Client or User is responsible for providing privacy notices to their customers.
Clients and Users control access, retrieval, and usage of Client Data.

If your Personal Data has been submitted to us by a Client, and you wish to exercise your rights under applicable data protection laws, please contact the Client directly.

Bookibo does not independently transfer Client Data unless required for service operations or in compliance with legal obligations.

3. The Information We Collect

3.1 Information You Provide to Bookibo

Account Signup – When you create an account, we collect details like your name, email, company name, and country. Optional information includes your photo, time zone, and language preference.
Event Registrations and Form Submissions – Data collected when you register for events, download materials, or request support.
Payment Processing – When making purchases, we collect billing information, but do not store credit card numbers.
Testimonials – If you provide a testimonial, we may display your name with your permission.
Customer Interactions – Emails, chats, and calls may be recorded to improve service.

3.2 Information Collected by Clients

Clients may store or upload Client Data, which Bookibo does not control. Clients are responsible for privacy notices to their own customers.

3.3 Automatically Collected Information

Device and Browser Data – IP addresses, browser type, operating system, language, and other metadata.
Cookies and Tracking Technologies – We use cookies, beacons, and scripts to track site navigation and improve the user experience. More details on cookies are available here.

3.4 Information from Third Parties

Federated Authentication – Logging in via Google or Apple may share certain profile details with Bookibo.
Referrals – We may receive your contact details if a third party refers you.
Partners & Marketing – If you engage with Bookibo’s resellers, event organizers, or review sites, we may receive related information.

4. How We Use the Information We Collect

4.1 Operations

We use the collected information to:

Set up and maintain accounts
Provide customer support
Detect and prevent fraudulent activities
Improve security

4.2 Improvements

We analyze data to:

Understand user trends and improve our services
Monitor and prevent system problems

4.3 Communications

We may contact you to:

Inform you about product updates, policy changes, and service enhancements
Provide promotional offers, newsletters, and event invitations

4.4 Analytics

To enhance marketing efforts and improve our records
To monitor user behavior and personalize content

4.5 Legal Bases for Processing (EU, UK, and other jurisdictions)

We process Personal Data only when:

Necessary for service operation
It meets our legitimate interests (e.g., research and development)
We obtain your consent
Required by law

4.6 Google User Data (Calendar Sync)

If you link Bookibo with Google Calendar:

We only access and manage events as required for the feature.
We do not share data with advertisers.
Human review of this data occurs only in rare circumstances.

For further details, refer to Google’s API Services User Data Policy.

5. Data Sharing and Disclosures

Public Information – Any data you post in the Public Area is accessible to others.
Service Providers – We share necessary data with trusted third-party providers for hosting, security, and other functions.
Legal Compliance – We may disclose data if required by law or to protect our legal rights.
Change of Ownership – In case of a merger or acquisition, data may be transferred under this Privacy Policy.

6. Data Security

We implement industry-standard security measures to protect Personal Data. However, no system is completely secure. Users should safeguard their login credentials.

7. International Data Transfers

Personal Data may be transferred internationally. To comply with EU and UK regulations, we use Standard Contractual Clauses (SCCs) where necessary.

8. Minors and Children’s Privacy

Our service is not intended for individuals under 18. If you believe a minor has provided us with Personal Data, please contact us for removal.

9. Data Retention

We retain Personal Data only for as long as necessary:

Closed accounts – Deleted within 6 months.
Free trial accounts – Deleted within 30 days.
Server backups – Retained for 3 months.

10. Your Choices & Rights

10.1 Your Rights

Users have rights under applicable laws, including:

Access – Request details on stored data.
Correction – Fix inaccurate data.
Deletion – Request removal of Personal Data.
Restriction & Objection – Control how your data is processed.
Data Portability – Transfer data to another provider.

To exercise these rights, contact us.

10.2 Opting Out of Communications

You can opt-out of promotional emails via the unsubscribe link in our emails.

11. California Privacy Rights (CCPA)

California residents have additional rights, including:

Requesting disclosure of collected data
Requesting deletion of Personal Data
Opting out of data sales/sharing

To exercise these rights, contact us.

12. Changes to this Policy

We update this Privacy Policy as needed. Continued use of our services after updates constitutes acceptance.

13. Contact Us

Digital Bay, SIA
Alfreda Kalnina iela 1-3, Riga, Latvia, LV-1050
Email: [email protected]